Workium
Fees & Payments

Payment Methods and Refund Policy

4 min read

Accepted payment methods, payment schedule, and detailed refund policy for Workium services.

Payment Methods and Refund Policy (summary)

This article is a plain-English summary of how we handle refunds. The full, controlling document is the Workium Refund Policy at https://workium.co.uk/refund-policy.

Who this policy covers

Individual Clients who purchase Workium relocation services directly.
Agency Partners who engage Workium on behalf of their candidates.
Workium for Business customers across Global Mobility, Company Formation and Alumni Job Placement — covered by a separate, dedicated framework (see the Business section below).

Payment Schedule

Workium uses a milestone-based payment structure:

1Advance Payment: required to begin processing. Locks in your package and activates your dashboard.
2Milestone Payments: additional payments at agreed stages such as job match confirmation, work permit submission or visa application.
3Final Balance: due on completion of specific milestones in your package.

Accepted Payment Methods

Credit cards (Visa, Mastercard, American Express)
Debit cards
Bank transfer (for larger amounts)
Stripe and Paystack secure payment portals (NGN payments incur a 4% processing surcharge; FX rates lock at checkout)

All payments are processed through PCI-compliant providers. Workium never stores your card details.

Refundable scenarios — Individuals and Agencies (Refund Policy Clause 6.2)

1Cooling-off withdrawal — written withdrawal within 24 hours of the post-assessment call AND before any documents have been processed or third-party fees remitted.
2Visa refusal directly caused by Workium error — a refusal letter from the embassy / consulate AND evidence the refusal arose from a material error in documents prepared by Workium.
3Employer withdrawal pre-visa — the employer withdraws the offer before the visa application has been submitted, and the withdrawal is not caused by the client or agency.

Non-refundable scenarios — Individuals and Agencies (Clause 6.3)

Failure to attend embassy interviews or comply with embassy procedures.
Submitting falsified, incomplete or misleading documents.
Visa denied for embassy discretion, country quota, biometrics or undisclosed history.
Change of mind after work-permit or residence-permit approval but before / after visa stamping.
Government, embassy, employer, courier, biometric, medical or translation fees already remitted by Workium on the client's behalf.
Coupons, cashback and referral credits (not redeemable for cash).
Agencies suspended for KYC failure, AML breach or fraud — fees may be retained as liquidated damages.

Where a refund is due (Clause 6.4)

Cooling-off: paid within 3 working days.
Workium-error visa refusal: paid within 60 calendar days of receiving the refusal letter and supporting evidence.
Employer withdrawal pre-visa: paid within 30 calendar days of receiving written confirmation.
Refunds are paid net of non-recoverable processing fees (Stripe / Paystack / FX surcharge).
For agency-managed clients, the refund is paid to the Agency, who reimburses the underlying client.

Workium for Business — separate framework (Refund Policy Clause 7)

Business refunds are reviewed case-by-case. Generally refundable: Company Formation cancelled before filing, duplicate payments, service unable to be delivered (e.g. country closed), and Workium-caused processing errors. Generally non-refundable: filings already submitted to a government authority, Alumni placement fees after offer acceptance, Global Mobility reports already delivered, and post-filing changes of mind on Company Formation. Most approved Business refunds are paid within 5 to 10 working days.

How to request a refund

Email billing@workium.co.uk with the subject line 'Refund Request' and include:

1Your full name (or business name) and Workium account email.
2Your application reference, Order ID or invoice number.
3The transaction date and amount.
4The reason for the request, with any supporting evidence (e.g. refusal letter for visa-refusal claims).

We acknowledge within 3 working days and respond with a decision within 10 working days for Business cases; the SLAs above apply for Individuals and Agencies.

Disputes and chargebacks

Please raise any refund concern with us via billing@workium.co.uk and allow us a reasonable period to investigate before initiating a card-network chargeback. Initiating a chargeback in breach of this policy may result in suspension of services pending resolution.

Full policy: https://workium.co.uk/refund-policy Billing queries: billing@workium.co.uk

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