Workium
Process & Support

How to Contact Support

2 min read

All the ways you can reach Workium support, including Luna AI assistant, email, help center, and ticket system.

How to Contact Support

Workium offers multiple support channels to help you at every stage of your journey. No question is too small.

Luna AI Assistant (24/7)

Luna is our AI-powered support assistant available on every page of our website. Click the chat icon in the bottom-right corner. Luna can:

Answer questions about our services, countries, visa processes, and timelines
Provide information about visa requirements and eligibility
Guide you through platform features and your dashboard
Direct you to relevant Help Center articles for detailed reading
Create support tickets for complex issues that need human attention
Available 24 hours a day, 7 days a week, 365 days a year

Help Center (Self-Service)

Visit https://workium.co.uk/help-center for:

40+ detailed articles covering every aspect of the relocation process
Country-specific visa process guides for all 24 supported countries
Frequently Asked Questions with clear answers
Documentation guides and checklists
Fee breakdowns and payment information
Step-by-step guides for using your dashboard

Email Support

General inquiries: support@workium.co.uk
Payment queries: payments@workium.co.uk
Response time: Within 24-48 business hours on weekdays

Support Tickets

For specific case-related issues, create a support ticket through:

Luna chat (she can create a ticket for you automatically)
Your dashboard support section
Email to support@workium.co.uk with your application reference

Tickets are prioritised based on urgency and tracked to ensure resolution.

Expert Consultation

For personalised immigration guidance:

Book through your dashboard (Expert Review section)
One-on-one video call with an immigration specialist
Typically 30-45 minutes
Available by appointment

Response Times

Luna: Instant (24/7)
Help Center: Self-service (24/7)
Critical issues (visa deadlines, embassy appointments): Priority response within 12 hours
General issues: Response within 24-48 business hours
General inquiries: Response within 48 business hours

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