Refund Policy

6. Scope of this Refund Policy

This Refund Policy forms part of the Workium Legal Terms and applies to:

• Individual Clients who purchase relocation packages, visa-processing services, or advisory services directly from Workium Ltd ("Workium", "we", "us").
• Agency Partners who engage Workium on behalf of their candidates under an Agency Partnership Agreement.

In this Policy, the term "Client" means the Individual Client or, where the relocation is arranged through an Agency Partner, the candidate enrolled by that Agency. Where the context permits, references to the Client include the Agency acting on the Client's behalf.

6.1. Refund Eligibility

6.1.1. Refunds are issued only in the limited circumstances expressly set out in this Clause 6. By initiating any payment to Workium, the Client (or the Agency on the Client's behalf) acknowledges and accepts these refund terms.

6.1.2. All refunds are processed in the currency of the original payment, net of any third-party processing fees (including but not limited to card-scheme fees, Paystack/Stripe charges, and foreign-exchange surcharges) that are not recoverable by Workium.

6.2. Refundable Events

A refund may be issued in any of the following circumstances:

6.3. Non-Refundable Events

6.3.1. Refunds will not be issued in any of the following cases:

6.4. Refund Process and Timeline

6.4.1. Where a refund is due under Clause 6.2, it will be processed as follows:

• Cooling-off withdrawal (Clause 6.2.1): within three (3) working days of Workium's receipt of the written withdrawal request.
• Workium-error visa refusal (Clause 6.2.2): within sixty (60) calendar days of Workium receiving:
  1. the official written refusal letter issued by the relevant embassy, consulate or immigration authority; and
  2. a written explanation and reasonable supporting documentation evidencing that the refusal arose from Workium's error.
• Employer withdrawal pre-visa (Clause 6.2.3): within thirty (30) calendar days of Workium receiving written confirmation of the employer's withdrawal.

6.4.2. Workium shall be entitled to investigate and verify the causation underlying the refund claim, acting reasonably and in good faith. Any verification period shall not unreasonably extend the timelines above.

6.4.3. Upon verification and confirmation of eligibility, Workium will process a full refund of the back-end fee paid by the Client. The advance fee, third-party fees and any non-recoverable processing charges remain non-refundable as set out in Clause 6.3.

6.4.4. Routing of refund payment:

6.4.5. Refunds are paid in the currency of the original transaction. Workium is not responsible for foreign-exchange losses between the date of original payment and the date of refund.

6.5. Disputes, Chargebacks and Limitations

6.5.1. Any refund claim must be submitted in writing to billing@workium.co.uk within 30 days of the event giving rise to the claim. Claims received after this window may be rejected.

6.5.2. The Client (or Agency) agrees to first raise any refund concern with Workium and allow Workium a reasonable period to investigate before initiating a card-network chargeback. Initiating a chargeback in breach of this clause may result in suspension of services pending resolution.

6.5.3. Nothing in this Refund Policy limits any statutory rights the Client may have as a consumer under the laws of England & Wales (including the UK Consumer Rights Act 2015) or, where the local law of a consumer's habitual residence applies, under that local consumer-protection law.

6.5.4. In the event of conflict between this Refund Policy and any signed bespoke agreement (including individual Service Agreements or Agency Partnership Agreements), the signed agreement shall prevail.

7. Workium for Business — Refund Framework

This Section 7 applies exclusively to Workium for Business customers across the three Business workspaces: Global Mobility, Company Formation and Alumni Job Placement. Sections 6.1 to 6.5 above do not apply to Business customers. Where a signed Business order form or Master Services Agreement is in place, that document prevails over this Section 7 in the event of conflict.

7.1. Case-by-case review. Business refunds are reviewed on a case-by-case basis having regard to the workspace, the stage at which work has progressed, third-party fees already remitted, and the reason for the refund request.

7.2. Generally refundable scenarios. Subject to verification:

7.3. Non-refundable scenarios. Refunds will not be issued for:

7.4. Process and timeline.

• Business refund requests must be sent in writing to billing@workium.co.uk from an authorised contact on the customer's account, quoting the Order ID, transaction date and reason.
• Workium will acknowledge the request within 3 working days and respond with a decision within 10 working days.
• Approved refunds are paid within 5 to 10 working days of approval, to the original payment method or bank account where the original method is unavailable.
• Refunds are paid in the currency of the original invoice; Workium is not responsible for FX movement between the date of payment and the date of refund.

7.5. Disputes. Business customers agree to first raise any refund concern with Workium via billing@workium.co.uk and allow a reasonable period for investigation before initiating a card-network chargeback or commencing litigation. Initiating a chargeback in breach of this Clause may result in suspension of the Business workspace pending resolution.