Workium
Documentation

Tracking Your Document Delivery

2 min read

How Workium tracks your employment documents from the employer, through our offices, and out to your delivery address - the three stages, where to see them, estimated dates, and the emails you receive.

Tracking Your Document Delivery

Once your employment documents are ready to be sent, Workium tracks their journey and keeps you updated by email and on your dashboard, so you always know where they are.

The three delivery stages

1Dispatched by employer. The employer has sent your employment documents out, and they are now on their way into the Workium delivery network.
2Received at a Workium office. Your documents have arrived at one of our offices. They may pass through more than one Workium office before being sent on to you.
3On the way to you. Your documents have left a Workium office and are on their way to the delivery address.

Where to see it

Agencies can follow the tracker for each candidate under the Pipeline tab. Individuals can see it under My Dossier. Every card shows the current stage, a full timeline of updates, and an estimated delivery date where available.

Estimated delivery dates

Where possible, we add an estimated delivery date. Please treat this as a guide rather than a guarantee: delivery timelines are set by the courier and are outside Workium's control.

Emails

At each stage we email you (agencies are emailed for their candidates), with a link that takes you straight to your dashboard to view the latest status.

Need help?

If something does not look right, contact us at hello@workium.co.uk and we will look into it for you.

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