Workium
Zero Deposit Program

The Zero Deposit Service Agreement, cooling-off window, and what happens if you change your mind

4 min read

Every Zero Deposit applicant signs the Workium Service Agreement at submission — before matching. You have 3 calendar days to withdraw at no cost. After the 3-day window, milestone fees become payable as work progresses. The signed agreement is available for download as a PDF from your dashboard.

When you sign and what you are signing

The Workium Service Agreement is signed on screen at the moment you submit your application — that is, BEFORE Workium reserves you a slot and BEFORE we appoint a Partner Agency. The agreement is between you and Workium Ltd (UK company, registered in England and Wales). It sets out everything Workium will do for you, what you will pay, when you will pay, the protections built into the programme, and the legal consequences if you default. You cannot submit your application without signing.

The sign-off process

1Workium presents the full agreement HTML on screen. You scroll to the bottom — the consent checkboxes will not enable until the page has detected that you have reached the end.
2You tick three consent boxes confirming you accept the agreement, that you understand the milestone payment structure, and that you understand the cooling-off and post-cooling-off liabilities.
3You type your full legal name (exactly as it appears on your passport) as your signature.
4Workium stores a snapshot of the rendered agreement HTML, the timestamp, your IP address, and the user-agent on your application record. This snapshot is the legally binding copy.
5Immediately after signing, you can download the agreement as a PDF from your dashboard — the same content you signed, in print-friendly form.

The 3-day cooling-off window

You may withdraw from the Programme WITHOUT any payment becoming due by giving written notice to support@workium.co.uk within 3 calendar days of the date your Service Agreement is signed.

No questions are asked during the cooling-off window. We aim to acknowledge the withdrawal request within 1 business day.

What happens AFTER the cooling-off window

If you withdraw after the 3-day cooling-off window has expired, you remain fully liable for:

• Any milestone fee that has already become due and payable. • The next milestone fee in full, where work undertaken by Workium or the Partner Agency has materially progressed your case (for example, employer matching has been confirmed, the employment-document pack has been requested or prepared, or the visa application has been lodged). • Any reasonable third-party costs that Workium has irrevocably committed to on your behalf before your withdrawal notice is received (e.g. translator fees, courier fees, police-clearance fees).

Loss of interest, change of mind, change of personal or financial circumstance, inability or unwillingness to attend biometrics, employer change of mind, or refusal of dependants' visas are NOT grounds to avoid liability after the cooling-off window has expired.

Withdrawing during the cooling-off window — exact steps

1Send a plain-text email to support@workium.co.uk from the email address linked to your Workium account.
2Subject line: 'ZD cooling-off withdrawal — [your full name]'.
3Body: 'I wish to withdraw from the Workium Zero Deposit Program. My application id is [paste from your dashboard]. The date of signing was [DD MMM YYYY].'
4Workium acknowledges within 1 business day, releases your reserved slot, and your application status moves to 'withdrawn — cooling off'. Your uploaded documents remain visible only to you and are deleted from active storage after 90 days.

Default on a milestone — legal consequences

If a milestone fee is not paid by its due date, Workium will (i) pause work on your case, (ii) accrue interest at 4% above the Bank of England base rate plus a fixed admin fee, and (iii) if more than 14 days overdue, treat the agreement as repudiated and pursue civil recovery in the courts of England and Wales. You have submitted to that jurisdiction by signing the agreement. Workium may also (where lawful) report the default to credit reference agencies and retain the record for our own future-eligibility decisioning.

Download your signed agreement

Go to your Workium dashboard → Zero Deposit tab → 'Agreement' panel. Click 'Download PDF'. The PDF contains the exact agreement text you signed, your typed signature line, the signing timestamp and your application id.

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